Shipping and Return Policy
At Petra Weingart, we are committed to providing you with exceptional service. Please review our shipping and return policies below to ensure a smooth shopping experience.
General Provisions and Definitions
These terms and conditions govern the rights and obligations of the Seller (Petra Weingart of Skrilla s.r.o.) and the Buyer (you, the customer) arising from the purchase of goods via the online shop at www.petraweingart.com. By submitting an order, the Buyer confirms acceptance of these conditions and agrees to be bound by them.
The Seller is Petra Weingart of Skrilla s.r.o., (IČO): 52771644, Tax ID (DIČ): 2121153650. For full company details, please visit our listing on ORSR.sk.
All communication regarding orders, returns, or complaints should be addressed to: info@petraweingart.com
Buyer's Rights
As a consumer, you have the right to withdraw from your purchase within 14 days of receiving the goods, without stating a reason. This does not apply to made-to-order or customized items. Customized or made-to-order pieces are non-returnable unless defective or incorrect.
To initiate a return, please email info@petraweingart.com within the 14-day window. In your message, include your order number and the reason for the return if applicable.
Returned goods must be in unused and original condition, including all tags and packaging. Items that show signs of wear or damage will not be accepted. Once your return is received and inspected, we will issue a refund to your original payment method within 14 days.
Please note that the cost of return shipping is the responsibility of the Buyer, unless the product was received damaged or incorrect.
Warranty Conditions
All items are carefully crafted and undergo strict quality control. If you receive a defective item, you are entitled to a warranty claim.
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The warranty period is 24 months from the date of receipt.
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Claims must be submitted immediately after discovering the defect by contacting our support team.
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The Buyer must provide a proof of purchase (invoice or order number) and, if possible, a photo of the defect.
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The Seller is responsible for handling warranty claims within 30 days of receiving the claim.
The warranty does not apply to damage caused by improper use, wear and tear, or incorrect handling or care.
Responsibility of the Seller
The Seller is responsible for delivering goods in accordance with the confirmed order and ensuring that they are free of defects. In cases of delivery of a defective or incorrect item, the Seller will cover all associated costs for return or replacement.
However, the Seller is not liable for:
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Damage caused by improper use or handling
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Loss or damage incurred during return shipping (we recommend tracked shipping)
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Delays caused by unforeseen circumstances (force majeure)
Shipping Policy
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Processing Time: All our products are made to order. Please allow 10-14 business days for the completion of your garments unless informed otherwise.
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Shipping Rates: Shipping within Slovakia is charged at €6. For other EU countries, the minimum is €10, shipping rates may vary.
Final Provisions
This policy is valid as of the date of its publication on the website. The Seller reserves the right to update the terms without prior notice. Buyers are encouraged to review the latest version before placing an order.
For any additional questions or concerns, please contact our customer service team at: info@petraweingart.com
Thank you for shopping with Petra Weingart. We appreciate your trust in our brand and products.